IT Infrastructure Analyst
Purpose of the Role
- To provide, support, maintain and optimise an organisation on-premises and cloud-based IT infrastructure.
- Focus on ensuring the stability, availability and security of the network servers and systems that support business operations.
- The role blends technical expertise with problem solving to maintain and improve the efficiency of the IT environment.
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Functional or Technical Knowledge and Skills Required
Appropriate technical qualifications e.g. Microsoft certification, including MS Certified Azure Administration, Cisco Certified Network Association (CCNA), VMware Certified Professional (VCP), Microsoft Certified Windows Server.
Network and Network management:
- Network protocols – DNS, VPN etc.
- Network devices – routers, switches, network segmentation, and VPN configurations for remote access
- Skills in network troubleshooting and monitoring tools – e.g. SolarWinds
Server Administration:
- Proficiency in managing and configuring Windows Servers and Linux-based systems.
- Experience with Active Directory, DNS, DHCP, and domain administration
- Knowledge of server virtualization platforms, such as VMware, Hyper-V for managing virtual machines.
- Ability to handle server backups, storage management (SAN/NAS), and recovery tasks.
Operating Systems (OS) Expertise:
- Deep understanding of Windows and Linux operating systems for configuration
- Knowledge of OS patching, upgrades, and security hardening techniques
Cloud Platform Proficiency
- Experience with at least one major cloud provider (AWS, Azure, Google Cloud)
- Knowledge of cloud servers like compute, storage, networking, security and managed services.
- Skills in cloud infrastructure deployment, including virtual networks, VM instances, storage and monitoring.
- Understanding of cloud security practices (IAM, VPCs, firewalls), and cost management.
Automation and Infrastructure Code (IaC):
- Familiarity with IaC tools like Terraform, Ansible, or ClourFormation and automating infrastructure provisioning and configuration.
- Basic scripting skills in languages like PowerShell, Bask, or Python for task automation.
Vulnerability Management and Threat Detection:
- Experience with vulnerability management tools like Nessus, Qualys, or OpenVAS
- Knowledge of endpoint security solutions (antivirus, anti-malware) and incident response procedures.
- Familiarity with Security Information and Event Management (SIEM) tools, like Splunk or QRadar.
System and Network Monitoring Tools:
- Experience with monitoring solutions like, SolarWinds, ELK, Datadog
- Ability to interpret metrics from network, server and application performance monitoring tools.
- Knowledge of log management tools and techniques for monitoring infrastructure health.
Troubleshooting and Diagnostics:
- Strong problem-solving skills for diagnosing hardware, network and software issues.
- Knowledge of common troubleshooting frameworks and methodologies, such as ITIL.
Virtualisation:
- Knowledge of virtual infrastructure management with VMware, Hyper-V, or similar platforms.
- Experience with configuring and managing virtualised environments for optimised resource.
Containerisation
- Understanding of containerisation concepts and tools, primarily Docker.
- Familiarity with orchestration platforms, especially Kubernetes, to support containerisation applications.
Backup Solutions
- Experience with backup and recovery software like Rubrik, Cloudian etc.
- Knowledge of backup strategies (e.g. incremental, differential, full backups) and data retention policies.
Disaster Recovery Planning:
- Skills in developing and testing disaster recovery plans to minimise downtime and ensure business continuity.
- Experience with offsite backup solutions, replication and high-availability configurations.
Database Knowledge
- Basic understanding of database management and administration for common databases like SQL server, MySQL and Oracle.
- Skills in database performance tuning, backup and recovery.
Storage Solutions:
- Knowledge of Storage Area Networks (SAN), Network Attached Storage (NAS) and RAID configurations.
- Experience managing cloud storage options and ensuring data redundancy and scalability.
Documentation Tools:
- Proficiency in documenting infrastructure configurations, standard operating procedures (SOPs), and troubleshooting guides.
- Experience using documentation tools like confluence, Microsoft SharePoint, or similar collaboration platforms.
Reporting and Data Analysis:
- Skills in creating reports on system performance, resource utilisation, and incident trends for management.
- Experience with data visualisation and reporting tools like Power BI or Tableau is a plus.
Personal Capabilities Required, e.g. skills, attitude, strengths
- Ability to communicate complex technical issues to non-technical stakeholders, clearly and effectively
- Strong teamwork and collaboration skills to work across IT teams (security DevOps support).
- Basis knowledge of project management practices for coordinating infrastructure upgrades, migration and deployments.
- Experience with IT service management frameworks like ITIL for managing incidents and service requests.
- Cloud
This is a varied, demanding and challenging role which offers the right candidate an exciting opportunity to be involved in shaping and delivering the IT strategy for a fast paced, global organisation. If you are interested in this role, please email your CV along with a covering letter, detailing your current remuneration and suitability for the role to careers@ifg-ltd.com
We encourage and welcome applications from people with diverse backgrounds because we embrace diversity and inclusivity within our business.
Benefits for Isle of Man employees
28 days holiday plus UK bank holidays
Generous discretionary bonus scheme
Voluntary “double matching” pension scheme
Private medical insurance (after qualification period)
Life assurance
Income protection
Free car parking
On site gym
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