IT Infrastructure Analyst

Location: Douglas, Isle of Man

Department: Technology

Closing date: 13 Dec 2024

Purpose of the Role

To provide, support, maintain and optimise an organisation on-premises and cloud-based IT infrastructure.
Focus on ensuring the stability, availability and security of the network servers and systems that support business operations.
The role blends technical expertise with problem solving to maintain and improve the efficiency of the IT environment.

Key Contribution Areas	Measures
Ensure that critical infrastructure components (servers, networks, storage) are available and operational downtime. Monitor systems to prevent outages and ensure business continuity	Effective system and network monitoring in place Critical systems, (servers, networks etc.) operational and accessible to users within specified parameters to ensure organisations needs and industry standards are met. Effective use of infrastructure resources (e.g. CPU, memory, storage) and cost optimisation of hardware and cloud services. Minimise over-provisioning and ensure that resource utilisation is in line with budget constraints Feedback from end-users and stakeholders on the reliability and effectiveness of infrastructure services. High satisfaction ratings through consistent infrastructure performance. Increase in automated tasks and workflows, reducing manual intervention and human error.
Provide timely support for infrastructure related issues, trouble shooting and resolving incidents efficiently. Act as an escalation point for more complex issues and work closely with support teams and peers.	Provide out of hours on call support on a rota basis. Resolve infrastructure related incidents and restore services within predefined timeframes Keep incident volume low through proactive monitoring and reduce response time for quicker action Increase in automated tasks and workflows, reducing manual intervention and human error.
Perform routine maintenance, updates and patching to keep systems secure and up to date Optimise infrastructure performance, identifying areas for improvement to enhance efficiency and capacity.	Systems are kept up to date with security patches, firmware and software updates within Security Policy requirements. Work to be completed outside of normal office hours. Work with Security Team to avoid security vulnerabilities and system instability.
Implement and manage security protocols, firewalls and threat detection systems to safeguard the infrastructure. Ensure compliance with industry standards, regulations and internal policies related to data protection and cybersecurity.	Number of security incidents, breaches, or compliance violations reported and successfully mitigated. Zero critical security incidents and 100% compliance with internal and external security standards.
Maintain and implement disaster recovery plans to minimise downtime and date loss in case of failures. Ensure backup systems are properly configured and tested regularly for data protection and recovery.	Success rate of backup and disaster recovery tests (e.g. restoring date, recovering systems), within predefined timeframes. 100% success rate in regular recovery tests to ensure readiness for actual failures. Any failures in process etc. to be identified and rectified within 3 days following test
Maintain detailed documentation of network configurations, system setups, infrastructure changes and technical procedures. Ensure documentation is accessible and up to date for troubleshooting and auditing purposes.	All documentation held in a central repository All documentation to be fully version controlled All processes, network configurations, system setup, infrastructure changes and technical procedures to be clear written and updated within a week of any changes being applied.
Work closely with other IT teams (IT Services, Architecture, Engineering/Developers. To align infrastructure with broader IT strategy. Through vendor management liaise with vendors and service providers to help manage infrastructure related services and support	Using experience gained from previous roles and acting as an SME, work with the Architecture team to scope, solution, design and implement the strategic IT Roadmap and IT specific projects. Strong working relationship with key suppliers and vendors
Anticipate and plan for future infrastructure needs based on business growth, user demand and new technology adoption. Ensure the infrastructure can scale seamlessly to meet organisational requirements	Accuracy of capacity forecasts for scaling infrastructure in response to growth or increased demand Forecasts should be accurate, within a clear plan in place to scale infrastructure without service disruptions.
Culture	Demonstrate an understanding of the company’s core values Take ownership of own development; complete all learning assignments Maintain an awareness of relevant & appropriate technological developments. Participate in team working

Functional or Technical Knowledge and Skills Required

Appropriate technical qualifications e.g. Microsoft certification, including MS Certified Azure Administration, Cisco Certified Network Association (CCNA), VMware Certified Professional (VCP), Microsoft Certified Windows Server.

Network and Network management:

Network protocols – DNS, VPN etc.
Network devices – routers, switches, network segmentation, and VPN configurations for remote access
Skills in network troubleshooting and monitoring tools – e.g. SolarWinds

Server Administration:

Proficiency in managing and configuring Windows Servers and Linux-based systems.
Experience with Active Directory, DNS, DHCP, and domain administration
Knowledge of server virtualization platforms, such as VMware, Hyper-V for managing virtual machines.
Ability to handle server backups, storage management (SAN/NAS), and recovery tasks.

Operating Systems (OS) Expertise:

Deep understanding of Windows and Linux operating systems for configuration
Knowledge of OS patching, upgrades, and security hardening techniques

Cloud Platform Proficiency

Experience with at least one major cloud provider (AWS, Azure, Google Cloud)
Knowledge of cloud servers like compute, storage, networking, security and managed services.
Skills in cloud infrastructure deployment, including virtual networks, VM instances, storage and monitoring.
Understanding of cloud security practices (IAM, VPCs, firewalls), and cost management.

Automation and Infrastructure Code (IaC):

Familiarity with IaC tools like Terraform, Ansible, or ClourFormation and automating infrastructure provisioning and configuration.
Basic scripting skills in languages like PowerShell, Bask, or Python for task automation.

Vulnerability Management and Threat Detection:

Experience with vulnerability management tools like Nessus, Qualys, or OpenVAS
Knowledge of endpoint security solutions (antivirus, anti-malware) and incident response procedures.
Familiarity with Security Information and Event Management (SIEM) tools, like Splunk or QRadar.

System and Network Monitoring Tools:

Experience with monitoring solutions like, SolarWinds, ELK, Datadog
Ability to interpret metrics from network, server and application performance monitoring tools.
Knowledge of log management tools and techniques for monitoring infrastructure health.

Troubleshooting and Diagnostics:

Strong problem-solving skills for diagnosing hardware, network and software issues.
Knowledge of common troubleshooting frameworks and methodologies, such as ITIL.

Virtualisation:

Knowledge of virtual infrastructure management with VMware, Hyper-V, or similar platforms.
Experience with configuring and managing virtualised environments for optimised resource.

Containerisation

Understanding of containerisation concepts and tools, primarily Docker.
Familiarity with orchestration platforms, especially Kubernetes, to support containerisation applications.

Backup Solutions

Experience with backup and recovery software like Rubrik, Cloudian etc.
Knowledge of backup strategies (e.g. incremental, differential, full backups) and data retention policies.

Disaster Recovery Planning:

Skills in developing and testing disaster recovery plans to minimise downtime and ensure business continuity.
Experience with offsite backup solutions, replication and high-availability configurations.

Database Knowledge

Basic understanding of database management and administration for common databases like SQL server, MySQL and Oracle.
Skills in database performance tuning, backup and recovery.

Storage Solutions:

Knowledge of Storage Area Networks (SAN), Network Attached Storage (NAS) and RAID configurations.
Experience managing cloud storage options and ensuring data redundancy and scalability.

Documentation Tools:

Proficiency in documenting infrastructure configurations, standard operating procedures (SOPs), and troubleshooting guides.
Experience using documentation tools like confluence, Microsoft SharePoint, or similar collaboration platforms.

Reporting and Data Analysis:

Skills in creating reports on system performance, resource utilisation, and incident trends for management.
Experience with data visualisation and reporting tools like Power BI or Tableau is a plus.

Personal Capabilities Required, e.g. skills, attitude, strengths

Ability to communicate complex technical issues to non-technical stakeholders, clearly and effectively
Strong teamwork and collaboration skills to work across IT teams (security DevOps support).
Basis knowledge of project management practices for coordinating infrastructure upgrades, migration and deployments.
Experience with IT service management frameworks like ITIL for managing incidents and service requests.
Cloud

This is a varied, demanding and challenging role which offers the right candidate an exciting opportunity to be involved in shaping and delivering the IT strategy for a fast paced, global organisation. If you are interested in this role, please email your CV along with a covering letter, detailing your current remuneration and suitability for the role to careers@ifg-ltd.com

We encourage and welcome applications from people with diverse backgrounds because we embrace diversity and inclusivity within our business.

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