Current vacancies

Senior Customer Services Administrator


Location: Castletown, Isle of Man
Department: Agency & Commissions
Closing date: 02 May 2025



We are currently looking for a Senior Customer Services Administrator with a good working knowledge of AML/CFT practices to join our Agency & Commissions Team.

 

The key responsibilities of the role are:

  • Reviewing and processing new Terms of Business application forms
  • Processing our Annual Conduct of Business reviews
  • Dealing with novation requests
  • Setting up new agencies across our admin systems
  • Processing agency changes, mainly change of directors / shareholders, company name and terminations.

 

To ensure this role is carried out to the desired level, the successful candidate will need the following skills and experience:

  • A good working knowledge of the Insurance (Anto-Money Laundering) Regulations 2008 and knowledge of Customer Due Diligence requirements in line with the Isle of Man Financial Services Authority AML/CFT Requirements and Guidance
  • At least 2 years’ experience in an office environment reviewing AML / corporate documents
  • Good verbal and written communication skills
  • Ability to deliver against deadlines and good organisational skills
  • Ability to deliver accuracy and quality performance
  • To be able to operate with minimal supervision.

 

We encourage and welcome applications from people with diverse backgrounds because we embrace diversity and inclusivity within our business.

If you or someone you know are interested in applying for this position, please forward your current CV with a covering letter to  careers@ifg-ltd.com.

Benefits for Isle of Man employees



28 days holiday plus UK bank holidays



Generous discretionary bonus scheme



Voluntary “double matching” pension scheme



Private medical insurance (after qualification period)



Life assurance



Income protection



Free car parking



On site gym