Current vacancies

We are looking for an enthusiastic forward-thinking people leader with the technical skills to ensure the provision of exceptional IT support to our colleagues and help drive our business forward. 

As we continue to grow, we have an exciting opportunity for an experienced IT Service Desk Team Leader to coach and develop our team of Service Desk Engineers.

In this role, you won’t just manage, you will lead from the front. You will handle tickets, solve problems, coach your team, and work across departments to drive service excellence.

The main responsibilities will include:

• Provide Leadership, coaching and mentoring of the I.T. Service Desk team to deliver exceptional technical support and maintain high levels of performance
• Oversee day-to-day service desk operations, ensuring efficient handling of incidents and requests whilst also providing first and second line Service Desk support, directly alongside the team
• Managing escalations and collaborating with our technical teams and suppliers to ensure a prompt restoration of service
• Driving continuous improvement in our service standards and optimising service standards
• Owning high-priority incident response and communication.

To ensure that this role is carried out to the desired level, the successful candidate should have the following skills and experience:

• Proven experience of leading an IT service desk or technical support team
• Strong problem solving and technical expertise in IT systems, networks and troubleshooting including knowledge of ITSM (e.g. Incident, Problem, Change)
• Experience in Microsoft 365, Windows, AD/Azure AD, and endpoint tools
• A calm, customer-first approach with excellent communication, interpersonal and customer service skills
• An ability to prioritise and manage multiple tasks in a fast-paced environment
• Leadership experience with a proven ability to coach, support, and get hands-on when needed. A focus on Team development is key Ideally a Degree in Computer Science, Information Security, or related field (or equivalent experience).

We encourage and welcome applications from people with diverse backgrounds because we embrace diversity and inclusivity within our business.

If you or someone you know are interested in applying for this position, please forward your current CV with a covering letter to  careers@ifg-ltd.com.