Current vacancies

We are looking for an enthusiastic person to join our team to work across our two Isle of Man offices.

The role involves resolving daily support requests from users both locally and internationally, ensuring our critical systems are operational for our growing business.

The successful candidate will be someone with excellent interpersonal and communication skills and a desire to make things better with the proven technical ability to make that happen.

The role will include covering overnight / on-call batch operator shifts on a rota basis, with an additional shift allowance or on-call payment for unsociable hours.

Key primary responsibilities:

• Providing first and second line Service Desk support, addressing and resolving incidents and fulfilling service requests raised by our users across seven countries, interacting with our technical teams and suppliers to ensure a prompt restoration of service.
• Providing out of hours Batch operations and other Support on a rota / agreed basis.
• Maintaining knowledge articles, policy & procedure documentation to the required standard.
• Performing general IT duties covering such tasks as equipment relocation, software installation, application and hardware upgrades and hardware builds etc.
• The ability to work on your own as well as part of a team is essential.

The successful candidate will have:

• A minimum of 2 years IT support experience on a technical service desk or relevant Service/Help Desk experience in a similar role.
• Self-Motivation, positive attitude to change, and able to work individually or as part of a team.
• Strong analytical and communication skills.
• Experience in troubleshooting complex issues.
• Experience supporting Microsoft Windows on desktops and servers, Office 365, Microsoft Exchange, virtual and physical end user desktop environments, Active Directory and working with modern Service Management toolsets is crucial to this role.
• Clean driving licence, as you will be supporting users at our two Isle of Man offices.
• An ITIL Foundation qualification and experience working in a Financial Services environment will be beneficial.

This is a varied and challenging role, offering the right candidate an exciting next step in their Technology career. If you are interested in this role, please email your CV along with a covering letter, detailing your current remuneration and suitability for the role to careers@ifg-ltd.com

We encourage and welcome applications from people with diverse backgrounds because we embrace diversity and inclusivity within our business.