Customer Services Administrator

We currently have a permanent position available within the Customer Services Agency & Commissions Team for an Administrator.


The role would suit someone new to the industry and educated to A ‘level standard. 


The main duties for the role holder will include:

  • Processing instructions received from intermediaries to amend their agency details; for example – change of contact details, change of ownership, structure or directors and amendments to bank account details. 
  • Investigating commission and investment adviser fee queries
  • Administering new suitable certifier applications
  • Dealing with enquiries by email and telephone from IFGL’s Sales Team and intermediaries
  • Setting up online access for Agencies and answering online queries


To ensure that this role is carried out to the desired level, the successful candidate should ideally have the following skills and experience:

  • An awareness of the Insurance (Anti-Money Laundering) Regulations 2008 and knowledge of Customer Due Diligence requirements in line with the Isle of Man Financial Services Authority AML/CFT Requirements and Guidance, would be advantageous
  • An awareness of different UK and International payment methods
  • Have good organization skills with the ability to communicate effectively both verbally and in writing 
  • Ability to deliver accuracy and quality performance 
  • To be able to work independently with minimal supervision within agreed objectives 


If you or your know someone who is interested are interested in applying for this position, please forward a current CV with a covering letter to 


We encourage and welcome applications from people with diverse backgrounds because we embrace diversity and inclusivity within our business.


The closing date for this vacancy will be 8 December 2023. 


Benefits for Isle of Man employees

We offer a competitive salary and an extensive benefits package which includes:

  • 28 days holiday plus UK bank holidays
  • Generous discretionary bonus scheme
  • Voluntary "double matching" pension scheme
  • Income Protection
  • Life Assurance
  • Private Medical Insurance (after qualification period)
  • Free car parking
  • On site gym


Castletown, Isle of Man


Customer Services

Closing date:

8 December 2023

Apply now

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